Client Feedback

We rely on our clients' feedback to monitor our cleaners and continue to offer work only to cleaners who get positive feedback from clients. We have selected a few comments from our clients below.

5 stars all round. Christine does a great job and she's happy to adapt and do what she can in the 2 hours. I am not always in so have given Christine a key and she is happy to work around the 2 dogs. Johanna in the office has also been helpful and arranged cover as Chris was away for 3 weeks in summer. This was much appreciated.

Paul, Cannonmills, November 2023

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So far been a very pleasant experience working with Paula. She is doing a great job and I am fully satisfied with her services. Johanna in the office has also been helpful and arranged cover when Chrissy was away for 3 weeks in summer. This was much appreciated.

Shaharia, Gracemount, September 2023

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Thanks for getting in touch. No issues at all with Anna-Marie. She is always on time and works hard. Also very friendly and lovely. Thanks for checking in.

Murray, Haymarket, August 2023

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You have all very professional and helpful. Thank you.

Sam Asamoah, Slateford, June 2023

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Joanna you have been very helpful and it really is appreciated. Please pass on our gratitude to Aga who has been thoroughly professional and understanding during the recent upheaval.

Elodie Girotto, New Town, June 2023

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After our 12 week break from cleaning due to travelling we were a bit disappointed at being allocated a new cleaner as we loved Gosia and then we had to explain everything all over again. But Mel is just as good if not better than Gosia. 10/10 fantastic service.

Kyle Boie, Tolcross, April 2023

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Shona does an excellent job week in week out and my apartment is immaculate. Very happy with the service quality and the professionalism. Would highly recommend your company to anyone looking for a quality cleaning service.

Gronya Bevan, Liberton, March 2023

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We are most appreciative of the great service that Home Maid provides to assist us with our cleaning duties. George is doing wonderful and very thorough job. We would not hesitate to recommend Home Maid and will continue to utilise your services.

Jiyoon Lee, Fountainbridge, March 2023

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Mother is surprisingly ! happy with the service and seems to get on really well with Claire. There was a bit of a settling in period as mum wasn't keen even on having a cleaner in initially but going great guns now. Claire is punctual and hard working and really bubbly and friendly. Thanks Joanna.

Abby Bierbaum, Leith Shore, January 2023

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Aleksandra is a delightful person and we appreciate having her in the house. She is very willing to discuss the work. I ask her to do different jobs each week, often including a job which can be done if time or left until another day, and she manages to get through it all. She is also happy, when something is not quite right, to accept my request to do it differently – which is a great bonus.

Susie, The Grange, November 2022

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Thank you so much. We are super happy with Mary who is now on a bi weekly rota as in 1 week she does upstairs and next she does all our downstairs. She has settled in really well.

Megan, Meadowbank, October 2022

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Thanks so much for getting in touch with me - I am really delighted to have Susana’s help in the flat, she is a great cleaner and an extremely kind person. I am very grateful for her visits.

Fiona Murray, Morningside, July 2022

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Susana is a very nice person who I am comfortable having in my home, and she has been turning up reliably and working conscientiously." She really is lovely, and it's been great to have someone who turns up reliably.

Katherine Hamilton, Corstorphine, June 2022

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All been a very smooth process and the standard of housework from Elena has been consistently very high.

Olenka Zubair, Comely Bank, May 2022

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Alexsandra's work is excellent! I'm very happy with her and we get on well. Alexsandra's work is of a very high standard and she pays a lot of attention to detail.

Melanie Johnstone, Colinton, March 2022

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Please pass on my sincere thanks to Alice for the fantastic job she has done over the past year or so. We have been very pleased with the service overall. Just a pity you don't cover Perth!

Jennifer Wright, New Town, January 2022

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Thanks for reaching out and sorry for the delay in coming back to you on this. We have both been very pleased with Karen since she started. Karen is ALWAYS on time, sometimes even arriving a few minutes early. She appreciates that we have a young family and her being on time helps us to plan our day effectively. Karen always lets us know if products are running out, or if she has noticed something that needs tended to (e.g grouting in the bathroom). She also tells us if she is on track to finish early and asks if there are other spaces that she can clean, proactively taking initiative. Whenever she has holidays coming up, she gives us at least 2 weeks’ notice to arrange an alternative cleaner through the company. Our previous cleaner took 3 hours to do what Karen is now regularly completing in 1.5/1.75 hours. The standards of cleaning is higher now and the rooms are left smelling fresh once cleaning is done. Overall, we’re extremely happy with Karen’s commitment and standards since taking over earlier this year. Thank you!

Jonny Mowlem, Tolcross, August 2021

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We have been getting on great with Emilia! We have been very pleased with her work and she is very efficient! Also had to change things on short notice on a couple of instances and she has been very accommodating.

Jordan Clarke, Hopetoun Crescent, June 2021

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We’re very happy with the job Cornel is doing, thanks - he’s very punctual, reliable and thorough. Seems like a nice guy too :) Thanks again.

Richard Croasdale, Morningside, May 2021

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Dioni is great, we’re very happy and so is our dog - he loves her and now watches from his window for her to arrive!

Stephanie Duncan, Polwarth, April 2021

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I would like to say how happy I am with Terry she is very hard working and does not wait to be asked to do things she always suggests/anticipates what needs to be done/ always offers to help with groceries etc she is a real star!

Maureen Lyons, Abbeyhill, March 2021

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Please thank Margaret for all her help during lockdown - she has been an absolute angel. And thank you too for being so understanding - your flexibility has been appreciated.

Mrs Booth, Comely Bank, February 2021

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Terry’s been fantastic and I’d have no hesitation in recommending her - and if I’m back in Edinburgh you and she will be the first people I contact.

Jim, Morningside, December 2020

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Laura has been great. She always lets us know when she's coming and has been doing a really good job. We're really happy with her.

Jenny Kaden, Musselburgh, November 2020

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Thanks for the email. Everything is fine with Karolina thanks. She is really reliable and the standard of cleaning is very high so very happy all round. Thanks again,

Jon Dye, West End, Edinburgh, November 2020

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Angie is great and just what we were looking for. She works hard, isn't afraid to use her initiative and gets on well. I hope you can pass this on. Communication around arrangements etc from yourself has also been prompt and clear. So yes, all good thank you.

Eric McMenemy, Liberton, July 2020

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Thank you for your regular emails during this difficult time. We appreciate you keeping contact and have taken your advice on board. Although we have suspended the Cleaning we have decided to pay Mary part of her wages until things resume. Mary has been so good for us and regularly does little extra bits here and there so we are only too happy to be able to give something back. It is also an opportunity for us to pass on our feedback which you are welcome to put on your website. Hopefully it won't be too long until things return to normal.

Ellie Windsor, St Albans Rd, May 2020

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Thank you James and the team. Excellent service and Cara is a little dynamo around the house.

M. Wright, Eildon Street, Cannonmills, March 2020

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Very pleased with the service. It was all straightforward to set up and everything going really well so far. Thank you.

Gillian Mann, Murrayfield, January 2020

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Would definitely recommend. We're really happy with our cleaner, the kids like her, dogs likes her and she does a fab job!

Eilidh McNaught, The Grange, November 2019

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Very happy with the set up and Clara is super, she often goes out of her way to do little extras. She is friendly and gets on well with the pets which is a major bonus for us all.

Mrs Wooley, Stockbridge, August 2019

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We organised the cleaner for an elderly relative and it is a huge weight off our mind - can't thank Mary enough.

Erinn, Duddingston View, June 2019

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Father in Law is very happy with Stacey and they get on really well. Thanks for organising!

Natasa Ruiz, Tolcross, March 2019

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All going well. Great coming home each week knowing the flat has been cleaned and it didn't break my back! No complaints about Shona, she has been very reliable and when she took holiday (just after Easter) the replacement cleaner provided also did a very satisfactory job.

Ali Roberts, Polwarth, March 2019

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I have found your approach to be particularly thorough. Paula has been a little wonder and I am unsure how I will manage without her now. Thank you once again.

Sigrid Dewar, Murrayfield, January 2019

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The service has been great and Marge really does a super job and has helped me so much after my op. I would recommend both her and your agency.

Mrs Hodge, Buckstone Grove, January 2019

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Kim is excellent , prompt thorough and careful. She is also kind and cheerful.

Catharine Beck Haynes, New Town, November 2018

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Thank you for your mail everything is going very well. She is a fantastic cleaner and lovely person, we all get on so well with her hoping she stays with us

Kay Hunter, Barnton, September 2018

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Carmelita is fab always on time, gets the job done in the allocated time frame. Would definitely recommend her.

Lena Robertson, Blackhall, September 2018

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Carmelita is just brilliant & we are more than happy with her. thank you.

Mrs. Graham, Inverleith, August 2018

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Thank you so much for finding me Mel! She is absolutely fantastic – both her high standard of cleaning and enthusiastic personality. She is going to help me so much and I will look forward to coming home every Friday to my house gleaming!

Jacqueline Dow, West End, July 2018

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I am delighted with Agnieszka, She is not only an excellent cleaner, but a very cheerful companion. I can really recommend your service for providing a reliable cleaner so promptly and efficiently.

Helen Dunwoodie, Liberton, June 2018

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I must say, Debbie is a fabulous cleaner; thorough, efficient and always timely. She has settled very well and we are very pleased to have her.

Meg and Douglas Reid, Cannonmills, May 2018

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Thank you very much for your professional & friendly service. I really felt like you took the time to understand what we need and our cleaner is such a perfect fit for our home. Moira has been fantastic. Her work is always of the highest standard and she isn't afraid to use some initiative when needed.

Lynne Wood, Polwarth, January 2018

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Efficient, reliable and trustworthy. We have a weekly clean and it is always to a high standard. Lovely coming home to a clean house and freshly made beds.

Frances Durand, New Town, January 2018

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I recently started using Home Maid due to my mother coming to live with us due to ill health. It really takes the pressure off knowing the housework is done and our wee Polish lady is super. I would say the staff are friendly, helpful and efficient.

Sarah, Balgreen, December 2017

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I am very pleased the cleaner you arranged. Very cheerful, reliable and hard working young lady. I would recommend her and your company.

Leanne Alpern, Morningside, October 2017

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I have used the home maid company for approximately 2 years and can not fault them. We have had the same cleaner from day one as requested. She cleans my house and my mothers which is nearby as she's disable and it is too difficult to keep on top of the house work. I really do recommend The home maid. Thank you.

Mr. Bernard McArthur, Mentone Terrace, September 2017

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I am very pleased with the high quality of the work provided. Your cleaner Angie is cleaning my apartment for almost 3 years already, she's so kind and polite I feel really close to her.

Tanya, Mentone Terrace, July 2017

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Extremely happy with the service from Louise and Co. these past three years or so.

Trevor and Jane, Chamberlain Road, June 2017

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Cathy is brilliant, we're delighted with her. She's very thorough, works very hard and a lovely person as well. I have absolutely no problems recommending her.

Iain Preston, Fettes Rise, March 2017

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Virga is doing a great job. She's so helpful and cheerful and gets on great with my Mother in Law.

Iona Kenny , Lauriston Place, January 2017

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What a thoroughly hard working lady Ruth is. Nothing is a too much of a problem for her. We would be more than happy to provide references for her.

Mr. and Mrs. Soames, East Mayfield, December 2016

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I would like to thank you and your cleaning staff for the years of good service at my parents house. Irene was so lovely with them, especially with Ronnie who was starting to not keep too well. I am greatly appreciative of the sensitive way in with the cleaning was managed - both Irene and your office and for being understanding when we had to take periods off the house cleaning due to hospital visits etc. I cannot tell you what a relief something simple like the cleaning has been and having a cleaner like Irene who understands the best way to behave. The house was always clean and this contributed greatly to mum and dad's well being and their state of mind in that they were not worrying about cleaning. It also gave me peace of mind that I did not have to worry about this either.

L. McPhee, Marionville Avenue, December 2016

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Really delighted with the cleaning, very high standard. Mel knows we are pleased but just wanted to make sure you knew too!. We have now given her a key!

Daphne Meikle, March Road, October 2016

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Can you please pass on my thanks to Amanda, she’s done a super job, everything is spotless. I will be recommending your company in future.

Mrs Gaffney, Crammond Gardens, April 2016

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Over the past 2 and a half years or thereabout, we have been consistently impressed with the Alena's cleaning and her attitude. And thank you also for the helpful support from your office.

Bill and Margaret, Corstorphine Hill Crescent, February 2016

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Thank you again. Margaret has settled in very well and we are getting into a nice routine.

D McLean, Gilmore Park, February 2016

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I did mean to call you last week to say thanks for putting us in contact with Margie. She's simply wonderful, fits right in and nothing phases her – which is just as well!

Rennie Notman, Montpellier Park, January 2016

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I have to say how pleased Uncle is with Paula. She is a breath of fresh air every Friday morning and is always willing to do little extras like changing his bed, putting on a washing or making him a sandwich for lunch.

Annie M, Newbattle Terrace, November 2015

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Things are going well. Despite some initial reservations about having someone I don’t know, it has settled quickly and I am quite happy with how things are. The cleaning lady works very hard.

N. Lamorde, Grange Loan, September 2015

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The house is cleaned thoroughly each week and Sandra is an absolute force of nature!

Rosie Milne, Liberton Drive, April 2015

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Just to say Thank You very much, we were all over the moon it was just fantastic we could not believe it was the same house.. everything was so clean and sparkling and the cleaner did so much in the time. It was so great to just put everything into place today and not to worry about if it was clean or not. Thank You so much again, Best wishes

Mr and Mrs Callacher, Durham Drive, March 2015

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No problems at all. All going super so far and Dot seems to really enjoy being here!

Colin Meaney, Moredun Park View, February 2015

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I passed my comments on to Annie last and am happy to recommend your services. Very impressed with the standard of cleaning.

R. Gwinnell, Edina Place, Edinburgh, December 2014

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Shelley is such a charming girl, works jolly hard and is always very obliging whenever we need to swap days around.

Paul and Jane Hanning, Cadiz Street, Edinburgh, November 2014

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Thank you so much for providing cover last week, a big help with family over from Canada. In general also I have to say we are very happy with Paula and it just makes things just that bit more comfortable knowing who is coming each week.

Mr and Mrs Maxwell, Barnton Park, Edinburgh, July 2014