Privacy Policy

 

Who We Are

The Home Maid (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

What Information We Collect and Why

The personal information we collect and how we use will depend on your engagement with us.

The Home Maid processes your personal information to provide our services and to meet our contractual, legal, statutory obligations. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The Personal Information That We Collect May Include

  • Name

  • Home Address

  • Email address

  • Telephone number

  • Mobile Telephone Number

  • Information about your home and cleaning requirements

  • Date of Birth

  • Work experience

  • Your health

  • Your criminal record

We collect information in the following ways:

Directly from you when you

  • Visit our website

  • Complete forms on our website

  • Subscribe to our on-line mailing and email alerts

  • Speak with us on the phone

  • Engage with us via Social Media

  • Submit a job application

  • Submit an enquiry

  • Send an email

  • Completing our Agency Agreement

  • Completing our client details form over the phone

  • Completing our client details form by email

  • Completing our Cleaner Registration form

  • Completing our Final Call form over the phone

Indirectly

  • When you give permission to other organisations to share your information.

  • When we deliver services as part of our Agency Agreement

  • When we deliver our service as part of our Cleaner Registration form

  • Information publicly available

  • Cookies: are very small files that are stored on your computer or smart device when you visit our website. We use cookies to collect information about how visitors use our website and to make it better/easier to use.

How We Use This Information

The Home Maid takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us storing, using and processing your information you are free to withdraw consent at any time.  The purposes and reasons for processing your personal data are detailed below: –

To provide you with a service or information you have asked for

To fulfil a contract

To provide you with work

We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

Provide you with information and news on The Home Maid

Keep a record of your relationship with us, for example allocating a cleaner, changing cleaner and processing a refund

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.   We will not share your information with any other organisation for marketing, market research, fundraising or commercial purposes, and we will never sell on any information about you.  Where we engage a third party to deliver a service, only the required date will be shared. This will be in line with data protection legislation and covered by a sharing agreement.  This means that they cannot do anything with your personal information unless we have instructed them to do so. Your information will be held security and will be retained for the period we instruct.

The Home Maid may be required to share your data in specific cases where we are providing a direct service/contract or where we are required by law, for example Employment Law.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things fulfilment of your order, the processing of your payment details backup of files and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We may use online providers, for example google drive, to store and back up your information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How Long We Keep Your Data

The Home Maid only ever retains personal information for as long as is necessary. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details, we will keep such data until you notify us otherwise and/or withdraw your consent.

Your Rights

You have the right to access any personal information that we processes about you and to request information about: –

What personal data we hold about you

The purposes of the processing

The categories of personal data concerned

The recipients to whom the personal data has/will be disclosed

How long we intend to store your personal data for

If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you for a fee of £10 to meet our costs in providing you with details of the information we hold about you and to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

 

IP Addresses And Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Links to Other Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Contact

The Home Maid acts as the data controller and data processor. Our Data Protection Officer is Joanna Kolcz, and we can be contacted at hello@thehomemaid.co.uk or by phone on 07376 353243