Client Feedback

Feedback is very important to us and helps us monitor and evaluate our Cleaners. We continue to offer work only to Cleaners who receive positive feedback from clients. Below are selected comments from our clients.

Wonderful service!! I have the lovely Pauline - she does a brilliant job, is always so polite and ever reliable. My flat looks and smells great each week. I couldn’t recommend a better cleaning service. 10/10

Leanne and Paul, Bolton Drive, Mount Florida, December 2024

_____________________

Tried a few cleaning providers before finding The Home Maid - definitely been the best! We also tried a cleaner recommended through a friend, which was fine - until it wasn't! Our current cleaner is Marty - she's a hard worker, always works her full 3 hours - we wouldn't even mind if she finished early as long as all the work was done but sometimes she even asks if there's anything else we need. She's very efficient. Great communication with Johanna and James at the office, always helpful and quick to reply to any messages. Long may it continue. Good all round service.

Sheena, Jordanhill, November 2024

_____________________

We couldn’t be happier with the service provided. The level of cleaning from Alice is professional standard and we were happy to give her a key to give a wee bit flexibility. We are pleased to find a good, reliable service for our home.

Matthew, Finnieston, September 2024

_____________________

We have tried a few different cleaning companies over the years, but Home maid Cleaning has just been such a good fit for us. Cleaning quality is high, reliability and helpful support from Joanna in the office who is always helpful. Five stars!

Jen, Clydebank, September 2024

_____________________

Julia has been thoroughly excellent, an eye for the detail and incredibly hard working and energetic. We completely trust her - gave her a key - so she can come in as we started working more at the office.

Jason Dougal, Shawlands, August 2024

_____________________

Absolutely brilliant service. Honestly could not be happier, the amount of work that woman gets through week in week out is phenomenal.

Jim, Anniesland, July 2024

_____________________

The Home Maid team have been excellent. Our cleaner is hard working, punctual and has taken the load from us so our weekends are not spent doing the house work. Long may it continue!

Mrs Nadeem, Scotstoun, July 2024

_____________________

Thanks for checking in. What can I say about Sylvia - easily the best cleaner we have ever had! Cannot praise her enough. She's a credit. She's also lovely and bubbly and brings her own energy to our home.

Mrs McCrea, Jordanhill, April 2024

_____________________

Every fortnight Leonie (?) comes at her usual time and does a thorough clean in the flat. Shes a gem, very trustworthy and that is really vital for me as a vulnerable person.

Dianne, Annieland, March 2024

_____________________

James responded quickly and had very clear communication. Cleaner started a week later and the service has been quality. So I am very pleased all round. Thank you.

Kevin, Langside, March 2024

_____________________

Fantastic all round. Helen is hard working, friendly, always cheerful and we appreciate the help accommodating our recent changes.

Imogen, Drumchapel, October 2023

_____________________

Just great! I was honestly losing hope before you guys. Sandra is here every week on time, at first we gave her instructions but now she knows what to do and we are happy for her to prioritise what needs to be done and get on with it. Thanks for checking in.

Catherine, Anniesland, October 2023

_____________________

We've only had two cleans as we were on holiday (and it's just fortnightly Aleks comes) but so far so good and she seems to do a really thorough clean. I was actually gong to contact you anyway as I was so impressed. Am sure everything will be positive going forward.

Lucia, Hyndland, September 2023

_____________________

Hi Joanna, Dianne does a really good job and is always very efficient and does a wider range of tasks than our previous cleaner. She is great to have around.

Vivienne, Partick, July 2023

_____________________

Great communication and excellent service. Adi is fantastic. Happy to recommend your company.

Mrs Buchanan, Knightswood, June 2023

_____________________

Thanks so much for providing Shona - shes doing a wonderful job and dad is (surprisingly) happy and looks forward to her visits! She also managed to get a wine stain out of the carpet that had been there for an age. We are really pleased with your service.

Rob Pinnock, New Gorbals, June 2023

_____________________

It's a weight off knowing mum has a reliable cleaner now and even though she was a bit reluctant at first she enjoys having Melanie around now. Thanks Johanna for your professionalism and throughtfulness and please pass on our appreciation to Melanie.

Kaitlyn Jack, Battlefield, May 2023

_____________________

I have nothing but very good things to say about Sandra. She works her socks off and does the job quicker than our previous cleaner. We were worried about the cats but James asked us about that when we signed up and said that would all be taken into consideration which it obviously has as we completely trust Sandra with them. And the house is spotless every week!

Hassa Zalcberg, Kelvinside, March 2023

_____________________

A really great service - from the initial response to our enquiry, the set up and follow up service. Super high standard of cleaning from Angie, she is relaible and always cheerful. Glad to have her.

Mrs Bromley, Anniesland, March 2023

_____________________

Gabby is an excellent cleaner, - listened to our feedback when she began with us and does the house just how we like it. Great attention to detail. James also took care to listen to our needs and answer our questions at the start and the allocation was definitely the right match. Have recommended your company and will be happy to again.

Andrea Kinghorn, Maryhill, February 2023

_____________________

Joanna thank you for your service over the past 3 years or so, especially for introducing us to Kerry. She's been an absolute treasure and is a credit to your company. Im more than happy to recommend your services and we will definitely get back in touch once things settle down for us.

Rebecca Wallace, Giffnock, January 2023

_____________________

Jenny's great and cover cleaners over the summer were really good too. Our expectations have been exceeded!

Claire, Kelvinside, August 2022

_____________________

She is a top notch cleaner. Despite us having to reschedule times a lot recently she comes fits us in and always does a great job. She works very hard. We had issues with cleaners in the past cutting corners and leaving early and this is what we wanted to avoid. Happy all around, Thanks for checking in!

Alison and Kerr, Newlands, July 2022

_____________________

Everything is great with Clarissa. She is always on time, works away with no hassles and does a great job. No complaints at all.

Kieran Degnan, Croftfoot, March 2022

_____________________

Yea everything is going well, thanks for your email. Its like coming home to a luxury hotel every second Wednesday after Nicola has been in! will let you know if we need anything.

Roslyn Carnie, West End, March 2022

_____________________

We’re really happy with Katy thanks. She does a great job and has great communication. She has made our lives a lot happier as with having a new baby in the flat we’ve had no time to clean. Such a relief to know it will be taken care of! That’s good to know about holidays and sickness cover. I’ve also been really happy with everyone I’ve dealt with in the company who have all shown great organisation and communication skills and genuinely care about giving good customer service. The task sheet and all the other documents provided are a great bonus too. Really appreciate all of you and your help and professionalism.

Linda Tordzro, Pollockshields, September 2021

_____________________

Things have been all over the palace for us because of renovations, but Linda is efficient in scoots around it all. I've been pleased. She's still finding her way around the place, I think she'll just get better and better! Thanks for touching base!

John Robert Millar, West End, September 2021

_____________________

I have been in contact with Marcell and he said everything is going very well. We are delighted with the service provided by your company!

Naomi Breslin, Bridgeton, August 2021

_____________________

Vivienne is a real treasure. She leaves my house sparkling clean after every visit. She is so kind and friendly and I’m so glad to have her.

Robin Shankly, Battlefield, Glasgow, July 2021

_____________________

Joanne has worked out perfectly and we are really happy with her - she's professional, thorough, friendly and really good at her job! We've already cut the time down to 2.5 hours per week as, after week 1, Joanne actually said she did not need the three hours! All good and thank you!

Gary, Stepps, June 2021

_____________________

Mum's house was in a bit of a guddle and Debbie has managed to sort all of it out and now settled to 3 hours each week. 5 stars! Thanks for checking in with us that's really appreciated. We have found it to be a very professional set up all round.

Iain Randall, Kelvinside, April 2021

_____________________

It is working really well. Shia is professional and full of enthusiasm each time she comes and it's taken a huge load of us.

Paul Griffiths, Jordanhill, April 2021

_____________________

Ali is always punctual and cleans each week to a very high standard. She is also social and speaks well and listens to my instructions properly (I sometimes ask her to do different things like inside fridge or cupboards and no complaints from her).

Rifat Batool, Pollockshields, March 2021

_____________________

All good and we really appreciate the flexibility in terms of what is done each week as we dont always need the while house done and last week we asked Shona to blitz the kitchen and she did a great job. It's so helpful to have that.

Amanda Brennan, Bridgeton, January 2021

_____________________

Thank you for getting in touch. So far we are happy with Mags, she's hard working, gets on great with mum and the one time she was running late she texted ahead to let us know so mum wasn't left wondering.

K. Scoular, Shawlands, November 2020

_____________________

Very happy with the arrangements. Particularly like that we got to have a sort of informal interview with the maid before she started.

Annie Smith, Rutherglen, October 2020

_____________________

Yes very happy with the process and setting up etc which we found reassuring especially in the current climate. And Magda is a treasure. No complaints at all.

Mr Clark, Thornliebank, August 2020

_____________________

Lilly works hard and communicates well if there are any changes to be made. She’s always on time and has become part friend part cleaner. She really does make my life so much easier.

Mr and Mrs Dunns, Busby, June 2020

_____________________

Our cleaning lady is thorough and communicative regarding feedback. She's also been so helpful during lockdown and communications and support from your office have also been clear and prompt. Highly recommended.

L. Rubadue, Dowanhill, June 2020

_____________________

Debbie is very pleasant to deal with, good standard of cleaning provided and has been happy to be more flexible the last few months which has been really appreciated. No complaints here..

Jeremy Deans, Shawlands, March 2020

_____________________

I have a great cleaner! Brilliant, outstanding, impressive, remarkable, exceptional and glorious!!

Olga Lazowska, Broomhill, February 2020

_____________________

My children didn't want me to take on a private cleaner but this has really worked out and even they have come round. Keep up the good work.

Elizabeth Roberts, Newlands, January 2020

_____________________

Eva has been courteous, professional and keen to do a good job - which she certainly does.
She works hard and uses her initiative and also informed my wife two weeks before when she was going on holiday so we had plenty notice which is all part of very good service. I would
certainly recommend her.

Dan Wilson, Strathbungo, January 2020

_____________________

It's been really good so far. From the first visit the cleaner was on the ball and we kind of take the cleaning for granted now which is testament to the reliability and efficiency.

Richard Buttigieg, Clarkston, October 2019

_____________________

Yes I will highly recommend. She is friendly, honest and trustworthy. Will definitely use your service again in the future. Thank you.

Hannah Williams, Downanhill, September 2019

_____________________

Can't think of any issues but thanks for asking. Would be happy to recommend.

Karen and Iain Jones, Rutherglen, September 2019

_____________________

We are really impressed with our cleaner. She is always on time, works hard and is very friendly without being overly chatty.

Lorraine Buttigieg, Mount Florida, June 2019

_____________________

Kathy was exceptional and a genuinely lovely person and I was sad to lose her when she moved home. Effie has filled her shoes well however and although we miss Kath we have no complaints. You obviously put a lot into your recruitment to find these wonderful people.

Mrs Rubadue, Pollockshields, May 2019

_____________________

Saeda is a treasure. I pick what rooms to have priority to clean and nice to do if there is the time, I think every time all have been done. She is adaptable to anything and my suggestions. Last week I left a note asking her to clean the kitchen cupboards instead of the WC and was no problem. It is just 2 hours per week but if could afford more for the time I would do definitely .

Catherine Aujla, Giffnock, May 2019

_____________________

Very friendly service both over the phone and from the cleaner. Mags has a great eye for detail. Thank you.

Kev Nicoll, Jordanhill, February 2019

_____________________

Fantastic service from you guys and was so glad you managed to arrange cover at such short notice.

Mel Barton, Mount Florida, January 2019

_____________________

I now have a lovely, sparkling home! Took a few weeks to settle in but my house was a guddle and everything going great now. Appreciate you checking in.

Jan Cooper, Simshill, October 2018

_____________________

We don't see our cleaner very often but she does a very good job and so far has been very every week without fail so very reliable which does not go unnoticed!

Shonali Lavin, Shawlands, September 2018

_____________________

Joanna it's very reassuring that you do ask for feedback and ensure that we are happy with the service and that you listen! Aga is fabulous... very receptive to directions and instructions of what we like and do not like.

William and Chloe, Giffnock, September 2018

_____________________

Magda has been brilliant since I started with Home Maid last year. She's very conscientious, reliable and friendly. Already referred a friend as you will know and happy to recommend.

N Baker, Pollockshields, July 2018

_____________________

Iris arrived on time, we discussed what was needed and what we wanted to have done and she did a great job. Looking forward to next week and I am sure everything will go just fine.

Andrew King, Partick, June 2018

_____________________

We are about to move home so will be cancelling for a while but we have been greatly impressed with the service and will definitely get in touch when we get settled in our new home. Thanks Joanna.

Daniel and Jade, Thornliebank, May 2018

_____________________

We are both very happy. It is terrible important to have a lady who does a good job but can also fit in. She is very understanding indeed.

Jayant Patel, Mount Florida, March 2018

_____________________

Aga is brill and has slotted well into our manic home, gets on great with the kids, the dogs and the cat.

Michelle Anderson, Hyndland, January 2018

_____________________

Thanks for checking in. All good here Mags does a fab job and has settled in well.

Lucas, Shawlands, December 2017

_____________________

Yes, delighted with Sorina, always punctual, friendly and it feels like she actually cares about the job!

Dalia Sadowska, Newton Mearns, September 2017

_____________________

Mary is friendly, professional and hard working. Extremely happy. Thanks for checking in.

Renee M, Anniesland, August 2017.

_____________________

We have used your agency for several years now and have been lucky to have had the same cleaner. Linda is just so reliable and it's great knowing the home is going to be spruced every Thursday. That's what its all about for us. Back up and support also been very good.

N. A., Kelvinside, May 2017

_____________________

All good here. I am now comfortable to give Annie a key so it gives us a bit more flexibility, She's a keen worker and beings a lot of energy.

Joe Morton, Cathcart, April 2017

_____________________

Yes very pleased with the service overall - and we’ve tried a few. Claire is hard working, reliable, bubbly and very personable..

Janette, Clarkston, February 2017

_____________________

Excellent yes. Very happy in terms of the arrangements and the cleaning itself. Lisa is a credit to your company.

Mr and Mrs Poole, Strathbungo, December 2016

_____________________

Really happy with the quality of service, great to be able to rely on coming back to
a consistently well cleaned flat (esp with working away a lot)!

Helen Greenfield, Dowanhill, June 2016

_____________________

I've been with The Home Maid for 3 years and I have always been happy with your service. Jane who was amazing, left just over a year ago but I have to say Alicia is does a super job too. Reliable and a great service always. Happy to recommend.

Ali Hannon, Giffnock, April 2016

_____________________

Excellent. Sylwia is consistent, reliable and works to a really impressive standard. Fantastic!

Mrs Eastwell, Pollockshields, December 2015

_____________________

Cathy started 6 months ago and has been brilliant. With 2 kids, 2 dogs and the father in law moved in last October and she just gets on with it all. Shes a lovely girl as well, always cheery and positive!.

Angie Rainey, Hyndland, September 2015

_____________________