Hiring a cleaning company for your home can be the perfect solution for busy people to help keep your home clean and fresh. However it's important to give carefully consider who you choose to ensure you choose a reliable and reputable company.
Here are our key tips to when it comes to hiring a home cleaning company:
1. Reputation: Check out the company's reputation in the local area (remember some franchises operate nationally so it's important to check out the local feedback). Read customer reviews and testimonials look for companies that have been operating for a significant period, as it indicates they are probably doing something right.
2. Services offered: Consider specifically what cleaning services you require and ensure that the company offers them. Some companies specialise in regular house cleaning, while others may also provide services like deep cleaning, carpet cleaning, or window cleaning. Be sure of your own expectations and make sure the cleaning company can meet those specific needs.
3. Insurance: Is the cleaning company (and its cleaners) properly insured? What is the company’s procedure if the cleaners breaks something while working in your home?
4. The company's hiring process: What measures does the company take to ensure they are taking on trustworthy and reliable cleaners? Do they check ID and address? Do they take references? Can you view the references and ID documents? Is the company happy to share background on the cleaner they are offering eg. feedback from other clients? This is your home and you want to be sure the cleaner working in your home is trustworthy and reliable.
5. Pricing and transparency: What is the price for cleaning? Are there any additional charges that may apply? Ask the company for a breakdown of price and what is included. A reputable company should be happy to provide transparent pricing and explain any additional costs.
6. Flexibility and availability: Can the company meet your needs in terms of scheduling and flexibility. Is it the same time appointment each week? Can the day or time be changed if you need to do that occasionally? With limited cleaner availability in many parts of the UK, It is important to ensure your needs and expectations are clear in relation to what the company offers.
7. Customer support: Check what ongoing support is offered. If things go wrong how does the company deal with that? Are they responsive and helpful – what practises do they have in place to deal with customer service? A reputable cleaning company should have readily accessible and helpful support and be responsive to any concerns you may have.
Taking these important factors into account can help you make an informed decision when hiring a home cleaning company. It does pay to spend some time to do the research and to help ensure you find a company that meets your cleaning needs and gives you peace of mind.
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